Field Services
Comprehensive, nation-wide, professional field support services
We are the first in Canada to deliver first-time-fix support and 24/7/365 Canada-wide service and support from company-trained technicians. They arrive equipped with the knowledge, skills and parts needed to solve issues in one visit, including for specialized and proprietary systems.
7/24/365
Bi-lingual National Service Desk & Dispatch
GPS-tracked
fleet stocked for first-time-fix service
Over
first-time-fix rate
service calls completed annually
Why Choose BFG?
We have over 30 years of experience working with leading Canadian companies, our field services solutions are best-in-class.
Qualified, Experienced & Fully Equipped
Our Field Service professionals are available to be dispatched to your locations to install, maintain or repair equipment, systems, and software.
Field Services Command Centre
Our technical support team is dedicated to configuring and supporting equipment and software specific to your company.
Dispatch Management
Active management of field services teams minimizes downtime by ensuring the closest available professional is sent to your location
Work-order Management
We follow accepted ITIL processes ensuring properly documented issues are corrected on time and within the required service levels.
Managing your Assets
Our technicians keep track of the parts & supplies used to repair your equipment, keeping the history with each asset record.
BFG’s Field Services
We deliver 24/7/365 first-time-fix support using our company-trained technicians. We arrive equipped with everything needed to solve the issue in one visit.
What We Service
This is just a partial checklist of the equipment and systems we service and support:
Infrastructure
- Server Repairs & Configurations
- Switches, routers, and wireless network devices
- IVR Systems
- UPS Systems
Devices
- Point of Sale Systems (POS)
- Workstations
- Monitors
- Debit / Credit Machines / Pin Pads
- Hand Scanners
- Pole Displays
- Receipt Printers
- Self-Checkout stations
- Printer Repairs & Service
- Indoor/ Outdoor Menu boards
- RF / Handhelds
- Price Checkers
- Time Clocks
Retail Technology
- Workstation Reimaging / Configuration
- Laptop Reimaging / Configuration
- Tablet devices
- Handheld RF devices
- Mobile devices
- Peripheral Replacements / Consumables
Let's Connect!
We'd be happy to answer your questions and show you how our Services can help your business.
