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Technical Support Specialist – Command Centre Technician – Level 1

  • Requirement: Full-time
  • Markham on

Role: 

Command Centre team is responsible to prepare pre-production environment, deploy, configure, and put in production environment various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. When requested, the team is performing high level troubleshooting and root cause analysis for service interruption, providing disaster recovery service for fast resolutions, participating in proof of concept/new projects to provide technical expertise and fully or partially document the activities to be performed.

Responsibilities:

  • ESXi host, virtual machine configuration and setup by following documents (Linux, Windows Server 2016) using Putty, Remote Desktop and VCSA environment
  • Overnight IT deployments and changes as per client’s requests
  • Basic VMware ESXi environment operations for various projects (virtualization, server hardware upgrade, etc)
  • Running health checks for various server/storage devices/printers/workstations/POS/tablets/phones
  • Escalating issues to a project team lead
  • Software deployment using various in-house built tools
  • Troubleshooting any IT related issue for any project that the team is involved in

Qualifications:

  • College or University graduate of Computer Science or Computer Studies program or equivalent experience.
  • 2-3 years of related Technical Support experience (VMware VCSA, VMware ESXi, Windows Server 2016, SUSE Linux, RedHat Linux, Windows 10, AirWatch/WS1 environment, iSCSI connection storage devices)
  • Working and advanced operating knowledge of IT hardware/equipment installation, testing, troubleshooting and support
  • Must possess strong customer service attitude and interpersonal skills
  • Detail oriented with strong organizational skills
  • Ability, willingness and availability to work shifts to support client company users and requests with 24/7 service with no exception
  • Being bilingual is an asset for occasional communication with our Montreal office and customers.

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    I joined BFG as a second level technician in 2014. Throughout my tenure with BFG, I have been provided opportunities to grow and take on new roles including becoming a technical lead and shortly after promoted to Group Field Leader which has allowed me to take on additional responsibilities and further develop my management skills.

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