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Command Centre Technician – Level 1

Role: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment’s various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all devices are fully functional. The Command Centre Technician performs high level troubleshooting and root cause analysis for service interruption, providing disaster recovery service for fast resolutions, participating in proof of concept/new projects to provide technical expertise and fully or partially document the activities to be performed.


  • Storage, ESXi host, VRail, cloud virtual machine configuration and setup by following documents (Linux, Windows Server 2016) using Putty, Remote Desktop, remote consoles and VCSA environment
  • Overnight IT deployments and changes as per client’s requests
  • Basic VMware ESXi environment operations for various projects (virtualization, server hardware upgrade, etc.)
  • Running health checks for various server/storage devices/printers/workstations/POS/tablets/phones
  • Escalating issues to a project team lead
  • Software deployment using various inhouse built tools
  • Troubleshooting any IT related issue for any project that the team is involved in


  • College or University graduate of Computer Science or Computer Studies program or equivalent experience.
  • 2-3 years of related Technical Support experience (VMware VCSA, VMware ESXi, Windows Server 2016, SUSE Linux, RedHat Linux, Windows 10, AirWatch/WS1 environment, iSCSI connection storage devices, VxRail)
  • Working and advanced operating knowledge of IT hardware/equipment installation, testing, troubleshooting and support
  • Must possess strong customer service attitude and interpersonal skills
  • Detail oriented with strong organizational skills
  • Ability, willingness and availability to work shifts (including nights and weekends) to support client company users and requests with 24/7 service with no exception (this also includes extended shifts where this is required)
  • Being bilingual is an asset for occasional communication with our Montreal office and customers.

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What our staff say

I started my second career with BFG after my kids were full grown and independent.

They have seen my potential and encouraged me to develop it by trusting me with increasing responsibility and letting me take on and own tasks and manage a team.

BFG has provided me with growth and advancement and offers you a friendly work environment with supportive and approachable management. I am proud to be working for a highly successful Canadian company which provides a diverse and inclusive culture with awesome team members!

Nicole Filipcic

End User Services Coordinator

BFG Enterprise Services

I joined BFG as a second level technician in 2014. Throughout my tenure with BFG, I have been provided opportunities to grow and take on new roles including becoming a technical lead and shortly after promoted to Group Field Leader which has allowed me to take on additional responsibilities and further develop my management skills.

I now lead a diverse team operating within a collaborative and friendly environment. The team works hard every day towards a common goal: ensuring that operations run smoothly.

Mansour Hafshijani

Field Group Leader EUS Services

BFG Enterprise Services

I would start by thank you for giving me the opportunity to work in such a great company my journey started on the 2 of February 2015 with BFG and since then I’m living a dream with a great management always backing the employees and listening to their needs.

They gave me the opportunity to advance in my career and putting effort to help me fulfil my duties.

I can just be thankful and I look forward to continue on this successful path.

Redouane Mramer

Field Group Lead Distribution Services

BFG Enterprise Services

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