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Distribution Center (DC) Support Technician (Halifax)

Role: To support the Hardware, Microsoft Applications, Telephone and Warehouse Management Systems of the Distribution Centre.

Key Support Areas:

  • Supply chain applications support (WMS/LM/SAP)
  • Hardware support (Talkmans, handhelds, truck mounts, wireless access devices, IP camera components, label printers, computer room equipment)
  • Desk side support for Microsoft office, applications, and mobility devices
  • Telephone (VOIP) Support
  • Escalation of issues to other departments when necessary to ensure timely service and support
  • Vendor management and coordination as required
  • Knowledge base updates for team members and National Support Centre to reference
  • Communications to client’s staff and management on an ongoing regular basis.


  • Provide support and troubleshoot local WMS system, ensuring that incidents are corrected within the allotted SLA timeframe.
  • Be the subject matter expert services for questions about the normal operation of the WMS system
  • Provide support for all printer technologies within the DC.
  • Provide Telephone support and assist with VOIP issues
  • Provide first level IP camera troubleshooting and application support
  • Coordinate change windows with DC management to implement changes or upgrades to internal facility systems.
  • Maintain the Isotrac equipment and managing the returns and repairs process.
  • Maintain the RF equipment and managing the returns and repairs process.
  • Ensure of account entitlements / account management.
  • Assist in the process of user acceptance testing (UAT) as required.
  • Manage desktop repairs, replacements, and upgrades
  • Coordinate incidents between support teams on widespread issues impacting the WMS system
  • Document all incidents and Service Requests in Remedy.
  • Coordinate approved vendor installation and repairs
  • Perform proactive communications with DC staff and management on all issues, changes and improvements to technology and applications.
  • Participate in the creation of SOP’s and process to improve DC performance
  • Training of DC staff when new technology or software is introduced
  • Provide after hours on call support when scheduled to do so
  • Provide Computer room maintenance. Escort vendors for UPS/AC/electrical maintenance tasks
  • Responsible for keeping the IT room save and clean


  • 2 – 3 years related experience within a service-based industry
  • Must possess strong customer service attitude and interpersonal skills
  • Must possess excellent written and verbal communication skills
  • Must be able comfortable in a grocery distribution centre environment
  • Must be available and willing to work overtime
  • Must be flexible to adjust work schedules and shifts 24/7, and may consist of rotating stand-by, on call and call-backs to provide assistance after hours, as required.
  • Must be willing and able to travel to customer sites on short notice over extended periods of time

Technical Skills:

  • Must possess strong warehouse management system experience
  • Must be familiar with RF devices and printers used in a distribution environment
  • Must possess great PC troubleshooting knowledge, for both hardware and software


  • College Degree in the field of Information Technology preferred, but will consider applicants with equivalent work-related experience
  • Possession of an A+ certificate would be considered an asset

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What our staff say

I started my second career with BFG after my kids were full grown and independent.

They have seen my potential and encouraged me to develop it by trusting me with increasing responsibility and letting me take on and own tasks and manage a team.

BFG has provided me with growth and advancement and offers you a friendly work environment with supportive and approachable management. I am proud to be working for a highly successful Canadian company which provides a diverse and inclusive culture with awesome team members!

Nicole Filipcic

End User Services Coordinator

BFG Enterprise Services

I joined BFG as a second level technician in 2014. Throughout my tenure with BFG, I have been provided opportunities to grow and take on new roles including becoming a technical lead and shortly after promoted to Group Field Leader which has allowed me to take on additional responsibilities and further develop my management skills.

I now lead a diverse team operating within a collaborative and friendly environment. The team works hard every day towards a common goal: ensuring that operations run smoothly.

Mansour Hafshijani

Field Group Leader EUS Services

BFG Enterprise Services

I would start by thank you for giving me the opportunity to work in such a great company my journey started on the 2 of February 2015 with BFG and since then I’m living a dream with a great management always backing the employees and listening to their needs.

They gave me the opportunity to advance in my career and putting effort to help me fulfil my duties.

I can just be thankful and I look forward to continue on this successful path.

Redouane Mramer

Field Group Lead Distribution Services

BFG Enterprise Services

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