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End User Device Management and Support Analyst

Role:  Responsible for providing remote technical applications support (i.e. Windows 10) to end-users by telephone or on-line.  Act as a technical resource in assisting users to resolve technical issues.   Provide remote troubleshooting and resolution of desktop and mobile device problems.  Responsible for advising and providing consultation, installation, training and technical assistance to the end-user community.


Responsibilities and Duties:

  • Work rotational work shifts including night shifts and be available for standby
  • Provide responsive timely remote technical support to end-user by telephone or on-line.
  • Maintain, troubleshoot, and repair computer systems, including remote installations.
  • Organize meetings with relevant stakeholders to bring timely resolution to complex issues.
  • Document steps taken to resolve issues and provide feedback to relevant teams


Education, Skills and Requirements

  • Bachelor’s Degree or College Diploma in Computer Science
  • Experience installing, configuring, and troubleshooting Microsoft Windows 10 Workstation
  • Experience with WorkspaceOne, SCCM, Powershell, Linux, iOS and Android
  • Understanding of IPv4 Networking and key components / topologies
  • Understanding of AD, Group Policy Objects.
  • MS Excel.


Devices OS Knowledge: Windows 10, Apple, Android, Linux
Hardware knowledge: Dell, HP, iPad, iPod, Ricoh, Zebra + handheld and document scanners.
Technical support: Software support, installation and troubleshooting of applications on the above OS list, creating documentation.
Soft skills: Communication, problem solving, independent learning, self-motivated, creative.
Language: Must be Bilingual (English & French)


Work Environment

  • Remote Support by Telephone or on-line
  • Rotational Shift Work
  • Available Occasional On-Call


Application - End User Device Management and Support Analyst

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    What our staff say

    I started my second career with BFG after my kids were full grown and independent.

    They have seen my potential and encouraged me to develop it by trusting me with increasing responsibility and letting me take on and own tasks and manage a team.

    BFG has provided me with growth and advancement and offers you a friendly work environment with supportive and approachable management. I am proud to be working for a highly successful Canadian company which provides a diverse and inclusive culture with awesome team members!

    Nicole Filipcic

    End User Services Coordinator

    BFG Enterprise Services

    I joined BFG as a second level technician in 2014. Throughout my tenure with BFG, I have been provided opportunities to grow and take on new roles including becoming a technical lead and shortly after promoted to Group Field Leader which has allowed me to take on additional responsibilities and further develop my management skills.

    I now lead a diverse team operating within a collaborative and friendly environment. The team works hard every day towards a common goal: ensuring that operations run smoothly.

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    Field Group Leader EUS Services

    BFG Enterprise Services

    I would start by thank you for giving me the opportunity to work in such a great company my journey started on the 2 of February 2015 with BFG and since then I’m living a dream with a great management always backing the employees and listening to their needs.

    They gave me the opportunity to advance in my career and putting effort to help me fulfil my duties.

    I can just be thankful and I look forward to continue on this successful path.

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    Field Group Lead Distribution Services

    BFG Enterprise Services

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