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End User Support Technician (EUS) – North York, ON


Provide second level support to various client users through remote connection as well as on site support:

  • Provide dedicated on-site resources at assigned Loblaw and SDM office locations.
  • Provide resources for non-manned sites at defined Loblaw and SDM office locations as scheduled by the customer.
  • Provide desktop and end user on-site support and Service.
  • Setup and deploy of new corporate assets.
  • Provide on-site hardware and software upgrades as directed.
  • Provide setup, support and hardware service for telephone systems and assist with VOIP issues
  • Provide video conference support during business hours to executive level meetings as requested (VP level or above)
  • Provide on-site support Services for scheduled changes including evenings and weekends, as required.
  • Provide emergency on-site support Services including evenings and weekends, as requested. (Incident Ticket required)
  • Provide executive support (“White Glove”) after hours to users that are at the VP level or above. This includes computers and mobile devices.
  • Provide off hours support to off shore users as required.
  • Train end-users on how to create tickets on the Service Now system
  • Install or assist in installing, network equipment as requested and directed by the customer.
  • Provide facilities management assistance that includes HVAC, IT equipment, data cabling, and maintenance as directed by the customer
  • Provide network management assistance that includes, initial triage of issues, assisting network teams as required, and any maintenance as directed by the customer.
  • Escort all vendors as requested and directed by the customer.
  • Obtain Loblaw / SDM pre-approval for any materials required to complete a Services request under this SOW. Provide a Service technician within four (4) hours from dispatch time for higher priority issues.
  • Obtain Loblaw pre-approval for any materials required to complete a Services request under this SOW.
  • Participate in the walk-up service (via Kiosk) for users who need immediate assistance with desktop or mobility issues as required


  • Post graduate degree in relevant Technology field
  • Minimum 3 – 5 years of experience in a hardware break/fix environment
  • Previous experience providing Deskside services.
  • Excellent customer service skills
  • A+ Certification preferred

Bona Fide Occupational Qualification:

  • Must possess a valid Class G driver’s licence, and the ability to produce a clean driver’s abstract upon hire.
  • Must be prepared to travel.
  • Must be prepared for after hours work.

Application - End User Services (EUS) Technician (243 Consumers)

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    What our staff say

    I started my second career with BFG after my kids were full grown and independent.

    They have seen my potential and encouraged me to develop it by trusting me with increasing responsibility and letting me take on and own tasks and manage a team.

    BFG has provided me with growth and advancement and offers you a friendly work environment with supportive and approachable management. I am proud to be working for a highly successful Canadian company which provides a diverse and inclusive culture with awesome team members!

    Nicole Filipcic

    End User Services Coordinator

    BFG Enterprise Services

    I joined BFG as a second level technician in 2014. Throughout my tenure with BFG, I have been provided opportunities to grow and take on new roles including becoming a technical lead and shortly after promoted to Group Field Leader which has allowed me to take on additional responsibilities and further develop my management skills.

    I now lead a diverse team operating within a collaborative and friendly environment. The team works hard every day towards a common goal: ensuring that operations run smoothly.

    Mansour Hafshijani

    Field Group Leader EUS Services

    BFG Enterprise Services

    I would start by thank you for giving me the opportunity to work in such a great company my journey started on the 2 of February 2015 with BFG and since then I’m living a dream with a great management always backing the employees and listening to their needs.

    They gave me the opportunity to advance in my career and putting effort to help me fulfil my duties.

    I can just be thankful and I look forward to continue on this successful path.

    Redouane Mramer

    Field Group Lead Distribution Services

    BFG Enterprise Services

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