End to End Services

BFG Enterprise is focused on delivering end-to-end services that ensure our clients reduce operating costs and improve service levels. The first step is to listen to you, understand your needs and then design a solution based on your input and requirements.

  • PMO (Project Management Office)

    Our PMO team operates out of our Head Office and is split into 2 core teams: Hardware/Systems & National Cabling, and IMAC & Infrastructure.

    Learn More
  • Asset Management

    The asset management team works hand-in-hand with our clients to maintain an accurate count of all the hardware that goes in and out of each and every location we service. This ensures minimal downtime and consistent and accurate inventory levels.

    Learn More
  • Command Center and Software Deployment

      Our Command Centre consists of a group of technical specialists with a wide range of knowledge and expertise. Infrastructure Team – Responsible for the configuration for new store/renovation and configuration of physical and virtual environments. From an escalation point, we assist with all related aspects of server hardware. Deployment Team – Responsible for implementation…

    Learn More
  • Dispatch

    The Dispatch Team is the hub of BFG for service incidents. Service incidents are triaged to ensure all necessary information has been captured. Once this is complete, the Dispatch Team engages the appropriate field service technician. By monitoring multiple ticketing systems, Dispatch receives, monitors and dispatches service incidents for clients

    Learn More
  • Electrical Services

    Our electrical services department provides retail electrical services that support all of our I.T.-related installations and beyond. We provide national roll-out electrical services to reduce our clients’ costs and maintain a single point of contact to make it easier for clients to stay up-to-date.

    Learn More
  • Field Services

    Our field service technicians provide National coverage for our clients’ store service calls complete with metrics/SLA, tracking and an escalation process to ensure that operations are maintained.

    Learn More
  • Loss Prevention/CCTV Service

    We provide national CCTV services, including maintenance and new installations, for digital, analog and IP CCTV systems.

    Learn More
  • Procurement

    The Procurement department’s focus is to deliver on purchasing cost, quality, and service/delivery commitments to meet and exceed our clients needs.

    Learn More
  • Staging and Configuration

    Staging provides store deployment solutions by performing quality assurance on both customized hardware and applications. Staging works hand-in-hand with Technical Support to insure that deployments are implemented on time and on schedule.

    Learn More
  • Technical Documentation

    The Technical Documentation department oversees the creation of service manuals, service bulletins and training videos related to each client’s hardware. This information is used by our Technical Support, Staging, Dispatch, Field Service Technicians, as well our clients.

    Learn More
  • Technical Support

    BFG Technical Support delivers bilingual technical knowledge for on-site Implementation and Field Service Technicians nationwide 24/7/365. BFG Technical Support also provides support to our clients’ stores and facilities.

    Learn More
  • Warehouse/Operations

    Our warehouse includes both the Logistics and Break/Fix departments that support all of our operations to ensure timely and accurate deliveries for our client’s projects.

    Learn More
  • Weights & Measures

    We provide national verification services for our clients’ scales & devices to ensure and validate regulatory compliance.

    Learn More