Distribution & Supply Chain
Technology Services
Outstanding service for leading-edge warehouse and manufacturing technology
Boost productivity, minimize issues, and trim costs with a full range of IT support and maintenance services customized to your requirements. BFG uses the latest technology and methods in support of your WMS, with best-in-class, first-time-fix service response on approved devices and accessories. It’s your one-stop-shop for IT services and a superior customer service experience.
7/24/365
Bi-lingual National Service Desk & Dispatch
Annual BFG specialists on-site at client locations
Over
SLA success rate
Best-in-class
Incident Management and monitoring technology
service calls completed annually
Why Choose BFG?
Industry leading services with over 30 years of industry experience in bringing the latest technology to customers with outstanding reliability and sustainability.
Tailored Services
Your BFG service and support package is tailored to your specific requirements and goals with the flexibility to efficiently scale as needed.
Complementary IT
If you need to expand your in-house IT expertise, you can extend or modify your existing team with qualified, skilled and experienced IT specialists.
Nationwide Services
BFG maintains company-trained service management teams (no sub-contractors!) across Canada, equipped and ready for fast, professional service delivery.
Concierge Support
The ultimate in service and support, our Concierge-level Distribution & Manufacturing Services are provided at your location for all essential end-user support. On-site solution walk-in centres and dispatched desktop visits are all part of the ultimate customer service experience.
Support Coverage 24/7/365
Cost-effective IT service operations support through our onsite and on-call specialists, who can solve issues and work with your remote teams, which reduces the cost and time commitments of site visits.
BFG Distribution & Supply Chain Technology Services
All our distribution and manufacturing services include:
Operational Application Support
Provided for all internal systems, including WMS, Voice Picking accounts, and any functions approved by your IT department. OAS also includes a central point for onsite escalation and coordination between operations staff and 3rd level support teams.
Team Training
For new staff on the proper use of the IT equipment, including correct care and required maintenance.
Device Set-Up & Management
Set-up and ensure that all battery-operated devices have working processes for charging and conditioning. Asset management and repair management for all customer devices.
Proactive Support
To minimize workflow interruptions, our onsite technicians check and repair floor-based specialty printers, RF devices and scanning equipment.
Service Updates
All stakeholders and users get regular written and in-person communications regarding important IT activities, including major incidents, project rollouts and IT observations.
Technical Escort Service
For vendors who need to attend the site. These include computer room environments, network providers, and any specialty vendors needing to service their equipment.
Work Order Management
We follow accepted ITIL processes ensuring properly documented issues are corrected on time and within the required service levels.
Inventory management
Ensuring that each technician keeps track of parts and supplies, including consumables, adjustments, spares and more.
What We Service
This is just a partial checklist of the equipment and systems we service and support:
Infrastructure
- Switches, routers, and wireless network devices
- Telephone Systems
- UPS Systems
Device Technology
- Windows desktops & laptops
- RF handheld and Truck mounted devices
- Voice picking equipment
- Specialty Barcode Printers
- Tablets
- Specialty Scanning devices
Software & Services
- Warehouse Management Applications
- Voice Picking Applications
- Yard Management Applications
- Transportation Management Applications
- Microsoft office Suite
- Laptop Reimaging / Configuration
Let's Connect!
We'd be happy to answer your questions and show you how our Services can help your business.
