End User Technology Services

We had a situation today where, because of a failure with the Windows update one of our machines became inoperable. BFG were able to determine the root cause and recover the data on the machine.

This PC held not only sensitive, but also critical information that had taken weeks to compile, the loss of that data would have been a major setback to our company. It is this kind of service, and support that makes dealing with both of them a pleasure.

We constantly utilize BFG skill sets, they make an effort to help whoever they can. I wish that we could deal with individuals like this in more areas of our business.

I want to thank you for your top level IT support and service this week. Incredible.

I was impressed with the addressing of my request for MS Office Project. This process was exemplary and took practically 15-20 minutes in total from start to finish, even with all the emails and approvals. And I had expected it to reasonably take much longer. Matt (BFG) – additional, your support on everything from getting me a phone to the computer has been exceptional from the start too.

I realize that all IT challenges are not this simple, and the group supports many employees across a large organization with varying degrees of needs and systems, but I applaud you for your continued outstanding work within our group.

My experience with Janice was nothing short of AMAZING. She was patient and made me feel super comfortable. She was ultra accommodating even though I had to leave for an appointment in the middle of our install. She was a pleasure and joy to speak with and is clearly very good at her job. She gave me tips on what to look for if the software didn’t behave the way I hoped (based on her previous experience).

I was prompted to do an update to my laptop and restart my computer first thing in the morning. I did this and my computer didn’t work. I went down to the inhouse IT and the guys were helpful but had to consult somebody higher up about my computer issue. They called Chris (BFG) who has been our “go to guy” to consistently fix all of our issues. I was pleasantly surprised when I received a call letting me know that my loaner was up and running, but he was also able to fix my laptop and was able to save my information.

His demeanor is professional and he just goes above and beyond. He continues to do exceptional work and deserves to be recognized.