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Field Services

Comprehensive, nation-wide, professional field support services

We are the first in Canada to deliver first-time-fix support and 24/7/365 Canada-wide service and support from company-trained technicians. They arrive equipped with the knowledge, skills and parts needed to solve issues in one visit, including for specialized and proprietary systems.

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Bi-lingual National Service Desk & Dispatch


fleet stocked for first-time-fix service


first-time-fix rate

service calls completed annually

Why Choose BFG?

We have over 30 years of experience working with leading Canadian companies, our field services solutions are best-in-class.

Qualified, Experienced & Fully Equipped

Our Field Service professionals are available to be dispatched to your locations to install, maintain or repair equipment, systems, and software.


Field Services Command Centre

Our technical support team is dedicated to configuring and supporting equipment and software specific to your company.


Dispatch Management

Active management of field services teams minimizes downtime by ensuring the closest available professional is sent to your location


Work-order Management

We follow accepted ITIL processes ensuring properly documented issues are corrected on time and within the required service levels.


Managing your Assets

Our technicians keep track of the parts & supplies used to repair your equipment, keeping the history with each asset record.

Contact Us

Find out how our history, experience, services, national footprint and innovation will improve your IT strategy, design roll-out and support.

Contact Us

BFG’s Field Services

We deliver 24/7/365 first-time-fix support using our company-trained technicians. We arrive equipped with everything needed to solve the issue in one visit.

What We Service

This is just a partial checklist of the equipment and systems we service and support:


  • Server Repairs & Configurations
  • Switches, routers, and wireless network devices
  • IVR Systems
  • UPS Systems
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  • Point of Sale Systems (POS)
    • Workstations
    • Monitors
    • Debit / Credit Machines / Pin Pads
    • Hand Scanners
    • Pole Displays
    • Receipt Printers
  • Self-Checkout stations
  • Printer Repairs & Service
  • Indoor/ Outdoor Menu boards
  • RF / Handhelds
  • Price Checkers
  • Time Clocks
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Retail Technology

  • Workstation Reimaging / Configuration
  • Laptop Reimaging / Configuration
  • Tablet devices
  • Handheld RF devices
  • Mobile devices
  • Peripheral Replacements / Consumables

Let's Connect!

We'd be happy to answer your questions and show you how our Services can help your business.

What our clients say

We recently upgraded our store wiring and hub. This involved a team coming in for 5 nights work. I feel it’s important to congratulate the team involved. working here in Shippagan. I think their supervisors should know what great work they do! The 3 techs working my store were Parminder, Raymond and Bharath (BFG). They were very efficient and tidy when they were done. They answered all my questions and were all smiles.

Danny A

North York

My experience with Janice was nothing short of AMAZING. She was patient and made me feel super comfortable. She was ultra accommodating even though I had to leave for an appointment in the middle of our install. She was a pleasure and joy to speak with and is clearly very good at her job. She gave me tips on what to look for if the software didn’t behave the way I hoped (based on her previous experience).

Jennifer L

Project Manager, Payments & Services Technology


Just wanted to say how wonderful our experience was with the cabling installation & security detail! The gentlemen both showed up before close at 6pm & were both done and out of the store by 7:15pm. It was simple, fast, and very pleasant! Hope all our experiences can be like that.


North York

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