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Implementation Technician


Role: Responsible for the installation and maintenance of communications hardware and networks in retail environments. These networks are comprised of data, POS and PC systems in commercial spaces.

Responsibilities and Duties:

  • Interpret and manage work orders, drawings and specifications
  • Perform site inspections
  • Assemble and set up all tools, materials and equipment
  • Test computers peripherals, hardware and software to ensure that they are working appropriately.
  • Install network and peripheral hardware (servers, switches, RF, POS, wireless, printers)
  • Test, review and troubleshooting of installed systems
  • Travel to customer sites across assigned geographic work areas to perform the work
  • Perform work on both day/night shifts.
  • Install cable supports (if required)
  • Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable (if required)
  • Provide work log and reports
  • Liaise with customers, store managers, and employees to explain, coordinate and schedule hardware installations.

Occupational Requirements:

Technical Requirements:

  • Network/POS/PC experience preferred
  • Working experience with retail communications networks, POS and PC systems an asset
  • Experience in installing various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, cameras, security systems, network addressing)
  • Experience in troubleshooting cabling, hardware and network related issues in the field
  • Able to operate hand and power tools
  • Proficient computer skills and solid knowledge of computer networking
  • Must possess a valid and unexpired Class G driver’s license, and the ability to produce a clean driver’s abstract upon hire and periodically throughout employment
  • Must have valid and current Fall Protection/Working at Heights (Ontario ) and Elevated Work Platform certification
  • Must have own vehicle and be able to drive to and from jobs independently
  • Must have knowledge of basic computer skills and be able to demonstrate good writing skills.
  • Knowledge of Microsoft Office, Excel, and Outlook very helpful.

Personal Requirements:

  • Ability and willingness to perform revolving day/night shifts, weekends/on-call, call-backs and overtime
  • Strong verbal, written and interpersonal skills
  • Ability to work independently and/or in a team
  • Ability and willingness to perform extensive travel throughout assigned geographic region (possibly across Canada)

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What our staff say

I started my second career with BFG after my kids were full grown and independent.

They have seen my potential and encouraged me to develop it by trusting me with increasing responsibility and letting me take on and own tasks and manage a team.

BFG has provided me with growth and advancement and offers you a friendly work environment with supportive and approachable management. I am proud to be working for a highly successful Canadian company which provides a diverse and inclusive culture with awesome team members!

Nicole Filipcic

End User Services Coordinator

BFG Enterprise Services

I joined BFG as a second level technician in 2014. Throughout my tenure with BFG, I have been provided opportunities to grow and take on new roles including becoming a technical lead and shortly after promoted to Group Field Leader which has allowed me to take on additional responsibilities and further develop my management skills.

I now lead a diverse team operating within a collaborative and friendly environment. The team works hard every day towards a common goal: ensuring that operations run smoothly.

Mansour Hafshijani

Field Group Leader EUS Services

BFG Enterprise Services

I would start by thank you for giving me the opportunity to work in such a great company my journey started on the 2 of February 2015 with BFG and since then I’m living a dream with a great management always backing the employees and listening to their needs.

They gave me the opportunity to advance in my career and putting effort to help me fulfil my duties.

I can just be thankful and I look forward to continue on this successful path.

Redouane Mramer

Field Group Lead Distribution Services

BFG Enterprise Services

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