Implementation Technician

IMPLEMENTATION TECHNICIAN

Role: Responsible for the installation and maintenance of communications hardware and networks in retail environments. These networks are comprised of data, POS and PC systems in commercial spaces.

Responsibilities and Duties:

• Interpret and manage work orders, drawings and specifications
• Perform site inspections
• Assemble and set up all tools, materials and equipment
• Test computers peripherals, hardware and software to ensure that they are working appropriately.
• Install network and peripheral hardware (servers, switches, RF, POS, wireless, printers)
• Test, review and troubleshooting of installed systems
• Travel to customer sites across assigned geographic work areas to perform the work
• Perform work on both day/night shifts.
• Install cable supports (if required)
• Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable (if required)
• Provide work log and reports
• Liaise with customers, store managers, and employees to explain, coordinate and schedule hardware installations.

Occupational Requirements:

Technical Requirements:

• Network/POS/PC experience preferred
• Working experience with retail communications networks, POS and PC systems an asset
• Experience in installing various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, cameras, security systems, network addressing)
• Experience in troubleshooting cabling, hardware and network related issues in the field
• Able to operate hand and power tools
• Proficient computer skills and solid knowledge of computer networking
• Must possess a valid and unexpired Class G driver’s license, and the ability to produce a clean driver’s abstract upon hire and periodically throughout employment
• Must have valid and current Fall Protection/Working at Heights (Ontario ) and Elevated Work Platform certification
• Must have own vehicle and be able to drive to and from jobs independently
• Must have knowledge of basic computer skills and be able to demonstrate good writing skills.
• Knowledge of Microsoft Office, Excel, and Outlook very helpful.

Personal Requirements:

• Ability and willingness to perform revolving day/night shifts, weekends/on-call, call-backs and overtime
• Strong verbal, written and interpersonal skills
• Ability to work independently and/or in a team
• Ability and willingness to perform extensive travel throughout assigned geographic region (possibly across Canada)