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Careers

Repair Technician

Role: The Repair Technician is responsible for diagnosing and repairing faulty devices, including various printer models, down to the passive component level. This role also includes developing test systems, conducting quality checks, and maintaining accurate data records. The technician may assist with device cleaning, packaging, and shipping, as well as supporting other tasks as needed.

Responsibilities:

  • Diagnose and repair faulty devices to the passive component level.
  • Repair and troubleshoot various models of printers.
  • Recommend and assist in the development of test systems for Test Technicians.
  • Conduct random quality checks on devices from the test area.
  • Perform data entry into the inventory system and track quality results.
  • Clean and package devices for storage or shipping.
  • Assist with preparing and shipping products to authorized repair centers.
  • Perform other duties as required.

Requirements:

  • Lifting up to 30Kg
  • Standing for extended periods of time
  • Strong knowledge of Lexmark and Ricoh printers
  • Strong Knowledge of computer systems
  • General soldering skills
  • Capable of performing mechanical repairs
  • Familiar with computer programs i.e. Microsoft Office
  • Experience developing test systems
  • Electronics Diploma

Work Environment:

  • Working in Warehouse Area
  • Repair products are dusty and dirty. When units are opened, dust becomes air born.
  • Blower Room with Air Compressor – Eye protection is required
  • Working with fine pitch cables and connectors
  • Working with computer screens all day
  • Walking distance to get product for repair
  • Technicians work side by side at the repair benches.
  • Using cleaning products – spray containers (Windex, isopropyl alcohol)
  • Moderate soldering
  • Repetitive motion
  • Using a microscope at times or magnification lamp
  • Reading documents

Preferred:

  • Experience in a computer repair environment
  • Experience with printer repairs
  • Experience in a Point-of-Sale repair environment
  • IPC Solder certification
  • Experience with Quality Assurance

Application - Repair Technician

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    I started my second career with BFG after my kids were full grown and independent.

    They have seen my potential and encouraged me to develop it by trusting me with increasing responsibility and letting me take on and own tasks and manage a team.

    BFG has provided me with growth and advancement and offers you a friendly work environment with supportive and approachable management. I am proud to be working for a highly successful Canadian company which provides a diverse and inclusive culture with awesome team members!

    Nicole Filipcic

    End User Services Coordinator

    BFG Enterprise Services

    I joined BFG as a second level technician in 2014. Throughout my tenure with BFG, I have been provided opportunities to grow and take on new roles including becoming a technical lead and shortly after promoted to Group Field Leader which has allowed me to take on additional responsibilities and further develop my management skills.

    I now lead a diverse team operating within a collaborative and friendly environment. The team works hard every day towards a common goal: ensuring that operations run smoothly.

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    Field Group Leader EUS Services

    BFG Enterprise Services

    I would start by thank you for giving me the opportunity to work in such a great company my journey started on the 2 of February 2015 with BFG and since then I’m living a dream with a great management always backing the employees and listening to their needs.

    They gave me the opportunity to advance in my career and putting effort to help me fulfil my duties.

    I can just be thankful and I look forward to continue on this successful path.

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    Field Group Lead Distribution Services

    BFG Enterprise Services

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